Standard Terms and Conditions  for orders placed online at www.arthesiscovers.com

We would like to familiarise you below with our standard terms and conditions, which govern how we process and settle your purchases.

Arthesis Covers is a merchandise that we offer on www.arthesiscovers.com.

1. Formation of contract and delivery of Your product

1.1 For orders placed online at www.arthesiscovers.com, we enter into English language contracts only.

1.2 When you order in www.arthesiscovers.com, your contract is with Arthesis LTD, registry address: 4 General Gurko Str., 1000 Sofia, Bulgaria, Tax identification number: BG203189184.

1.3 By clicking on “PLACE ORDER”, you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will send you an e-mail confirmation of your order. A binding contract is formed when you receive the order confirmation from us. Please note that items ordered by advanced payment (reserved) will be dispatched as soon as we receive payment of the full purchase price and any shipping costs. We therefore ask you to transfer the purchase price immediately after receiving the order confirmation, but at least within 7 days.

1.4 You consent to the assignment of the seller’s claims for payment of the purchase price to third parties.

1.5 Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end. For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If any Arthesis cover is unavailable, we will refund any payments made by you without undue delay.

1.6 We do not assume the risk of having to procure ordered covers elsewhere. We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver worldwide as long as our delivery partners manage to fulfill the delivery. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays in the respective country.

1.7 Our delivery Partner will inform you about the delivery time on each product.

2. Prices, shipping costs and express delivery

2.1 The prices set out in the offer as at the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words they include Bulgarian value added tax at the applicable statutory rate. The ordered good remains our property or the property of the relevant Arthesis partner, as the case may be, until full payment of the purchase price.

2.2 We assume the costs of shipping, except for express deliveries.

3. Payment

3.1 We generally accept the following payment methods: through credit card and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. If there are any costs associated with money transactions, they will be paid by you.

3.2 Your card or account will be charged when you place your order.

3.3 You consent to receiving invoices and credits solely in electronic form.

3.4 Duty cost are not covered and you need to pay them while you receive your purchase.

4. Statutory right of revocation in respect of Arthesis covers

When you purchase Arthesis covers you have a statutory right of revocation:

The first thing you should know is that if you decide to return a product, you need to contact us. The costs for returning a product are not covered and you need to pay them.

Information regarding the right of revocation:

You have the right to revoke this contract within 30 days, without giving any reasons. The period of revocation is 30 days from the day on which you, or a third party designated by you (but who is not the carrier), took possession of the last item of your product.

In order to exercise your right of revocation you must notify us on address: Arthesis LTD, Block 73, Tsarigradsko shose Blvd., 1111 Sofia, Bulgaria, E-mail: [email protected] of your decision to revoke the contract by sending us an unequivocal declaration (e.g. a letter sent by post or an e-mail).

Consequences of revocation

If you revoke this contract, we are required to refund all payments we received from you (delivery costs or any additional costs incurred as a result of you choosing a delivery method), without undue delay and at least within 30 days from the day on which we received your notice of revocation of this contract, as well as the the product from you. But will not refund payments for customised products we received from you. 

All refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the refund. We may hold off completing your refund until we have received the product back undamaged.

You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. You are only obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the cover after examining its condition, properties and function.

Revocation form

(If you wish to revoke the contract, please complete this form and return it to us)

Attn: (Arthesis LTD, Block 73, Tsarigradsko shose Blvd., 1111 Sofia, Bulgaria, E-mail: [email protected])

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following product (*)/:

— ordered on (*)/received on (*)

— name of customer(s)

— address of customer(s)

— date

(*) Delete where applicable

5. Refunds

Any refunds are paid to the Paypal/credit card account you used for payment.

6. Customer Care

For questions please contact us at: [email protected].

7. Statutory liability for defects and further information

7.1 The relevant statutory provisions govern our liability for defects. 

7.2 The liability period for defects of Arthesis LTD products is one year. Liability claims are therefore only valid for defects that occur within twelve months after the shipment date of the Arthesis LTD products.

Kind regards,

Arthesis LTD, block 73, Tsarigradsko shose Blvd., 1111 Sofia, Bulgaria, E-mail: [email protected]

Executive Board: Georgi Chipov

Arthesis LTD, registry address: 4 General Gurko Str., 1000 Sofia, Bulgaria, Tax identification number BG203189184.

Last updated: 12.02.2021